AgooLar Women's PU Round Toe LowHeels Laceup Solid Boots Blue 5TYkAaqk

B0786DH5RM
AgooLar Women's PU Round Toe Low-Heels Lace-up Solid Boots Blue 5TYkAaqk
  • Heel type: Low-Heels
  • heel measure: 1.4in
  • Outer Material: PU, Soft Material
  • Inner Material: Blend Materials
  • Sole: Gum Rubber
  • Closure: Lace-Up
  • Heel Height: 3.5 centimetres
AgooLar Women's PU Round Toe Low-Heels Lace-up Solid Boots Blue 5TYkAaqk AgooLar Women's PU Round Toe Low-Heels Lace-up Solid Boots Blue 5TYkAaqk
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December 15, 2015 in Best Practices , Salomon Hybrid U Gloves for Man color Black Bfsa5
, Industry Trends

When I was in college, I spent four years as a barista at a corporation that drilled a number of mottos into our brains. One that has come to mind time and time again as I work hands-on with customer support teams across the world is to “anticipate needs.”

Ideally, brands can anticipate needs early on in their interactions with customers and avoid customer support complaints; but since we don’t live in a perfect world, things happen and some customers will need a little extra TLC to bring a smile to their faces. Here are four easy ways to anticipate customer needs and boost your customer support team’s efforts in the meantime. (The following examples highlight these tips in the context of Twitter, but the principles can be applied to all facets of customer care.) Give your customer support team access to information they can use to help solve customer problems Click To Tweet

1. Know your customers

Get specific – this is about more than knowing the personas behind your purchases. This is about knowing the interactions your customer has had with your brand in the past and if there have been any previous issues. Give your customer support team access to information they can use to help solve customer problems and the resources they need to take action when possible. Airlines reference frequent flyer programs, allowing them to quickly look up passengers the minute they receive a question – is your team storing that information in a safe place ? If your agents are able to access customer transactions in a database, providing this identifiable information each time the customer will allow your agents to tread lightly when necessary and easily reference previous interactions, both purchases and support-related conversations. The most efficient customer support teams have a wealth of resources available that allow them to quickly identify VIPs and know if a customer has reached out about an issue before. Knowing your customers empowers your customer support team to take action on their behalf, like this little bit of surprise and delight from the team at Lyft:

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Wallcovering
Wall Protection
Upholstery
Paint
WG Customs Lab
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Mens Shoes Feifei HighQuality Materials Winter Sports and Leisure NonSlip Keep Warm Plate Shoes 3 Colors Color Red Size EU43/UK9/CN44 HHyhEd
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$55.99
Case of 24 Each
CAC RCN-49 Super White 10 oz. Clinton Rolled Edge Bouillon with Handles
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CAC SMG-2 7" Ceramic REC Specialty Saucer/American White
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CAC REC-1 7 oz. REC Ceramic Coffee Cup/White
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CAC R-2-BLK 6" Black Stoneware Rainbow Saucer
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